πŸ“Œ Frequently Asked Questions - Carla Braga

πŸ” Returns & Exchanges

1. What is your return and exchange policy?

You can request a return or exchange within 7 days of delivery via our Returns Portal.

Eligible Reasons

  • Sizing issues
  • Damaged or incorrect products
  • A change in style preference

Product Return Conditions

  • Unworn, unused, and in original condition
  • In original packaging, with tags and invoice intact
2. How do I start a return or exchange?
  1. Go to our Returns Portal
  2. Enter your Order ID and Email
  3. Choose a reason and upload photos (if needed)
  4. Schedule pickup or drop-off
  5. Track your return or exchange easily

Note: For exchanges, your new item will be shipped only after we pick up and verify your returned product.

3. Is there a return shipping fee?
  • First exchange is free
  • Additional exchanges: β‚Ή149 shipping fee (payable at pickup)
  • Returns for damaged or incorrect items: Free of charge
  • You can also self-ship β€” just email your courier receipt and tracking details to support@carlabraga.in
4. What cannot be returned?

We do not accept:

  • Worn or used products
  • Returns/exchanges requested after 7 days from delivery
5.Why am I seeing an error saying I'm not eligible for return or exchange?

If you see this error, it means our system has detected that the 7-day return/exchange period from the delivery date has passed.

Please note:

  • We strictly do not accept returns or exchanges after 7 days from delivery under any circumstances.
  • If your order was delivered today and you're still seeing this message, it could be a system delay. We request you to please try again after 12 hours of delivery or next day.

πŸ“¦ Orders & Shipping

6. Can I cancel my order?

Yes, cancellation is allowed if the order has not yet shipped.

Please contact us as soon as possible at support@carlabraga.in or call +91 7701803963.

7. How can I track my order?

Once your order is shipped, we’ll send you a tracking link via email and SMS.

You can also log into your account and view the status under "My Orders."

8. How long will it take to receive my order?

We usually dispatch within 24–48 hours.

Delivery time is typically 3–7 business days, depending on your location and courier service availability. Remote areas may take slightly longer.

9. I entered the wrong address. Can I update it?

Yes β€” if your order hasn't shipped yet.

Email us at support@carlabraga.in or call us immediately at +91 7701803963 so we can help update the address.
10. Need urgent delivery?

Place a Prepaid order through our website and give us a call with the order ID. We will explore available options and help you if possible.

πŸ’³ Payments & StoreCredit

11. Do you offer refunds?

We do not offer monetary refunds. Instead, we provide store credit (gift cards) for the full product value (excluding shipping).

Our store credit:

  • 6 months validity
  • Can be used partially or fully across multiple orders
  • Gives you enough flexibility to shop at your own pace
12. How do I use my gift card / store credit?
  1. Proceed to the final payment page.
  2. Select " Pay via Gift Card " as the payment method.
  3. Move to the bottom of the payment page.
  4. Enter the complete code > Click Apply β€” your total will update instantly

Need help? Contact us at support@carlabraga.in or call +91 7701803963

πŸ‘— Product Availability& Restocks

13. Will you restock sold-out items?

Yes! Some of our most-loved styles do get restocked.

Click the β€œ Notify Me ” button on the product page to receive alerts when your size or item is back.

πŸ› οΈ Damaged or IncorrectItems

14. What if I receive a damaged or incorrect item?

We’re sorry! If your item is damaged or not what you ordered:

  • Report it within 48 hours of delivery
  • Upload a photo via our Returns Portal or email us
  • We'll arrange a free replacement or issue
    full store credit

⏳ Processing Time

15. How long does the return or exchange take?

Typically 5–7 business days after pickup.

Delays may occur based on courier availability and your location.

πŸ’¬ Still Need Help?

We're just a message away

πŸ“§ support@carlabraga.in
πŸ“ž +91 8299655184

Your cart is empty

Looks like you haven't added any items to your cart yet.

Keep Shopping