Shipping Policy
At Carla Braga, every order is prepared with care to ensure your footwear reaches you safely and on time. We currently deliver across India through our trusted logistics partners.
Policy Summary
- Orders are usually processed within 1–3 business days after successful order confirmation.
- Once dispatched, most orders are delivered within 3–6 business days in Metro Cities, 4–8 business days in Tier 2 & Tier 3 Cities, and 5–10 business days in Remote or Non-Serviceable Locations.
- Faster delivery options are available in Delhi NCR and select other metro cities, subject to approval, serviceability, availability, and applicable shipping charges.
- Free standard shipping is available on eligible orders across India, unless otherwise mentioned during checkout.
- Delivery timelines are estimates and may vary due to courier operations, weather, public holidays, or other unforeseen circumstances.
- Need Help? Call us on +91-8299655184 or write to us on support@carlabraga.in
Order Processing
- Orders are usually processed within 1–3 business days after successful order confirmation.
- During new launches, sale events, festive periods, or periods of exceptionally high order volumes, processing may take slightly longer.
- Orders are processed only after successful payment verification for prepaid orders or confirmation of Cash on Delivery (COD) orders, wherever applicable.
Estimated Delivery Timeline
Once dispatched, most orders are delivered within:
| Location |
Estimated Delivery |
| Metro Cities |
3–6 business days |
| Tier 2 & Tier 3 Cities |
4–8 business days |
| Remote or Non-Serviceable Locations |
5–10 business days |
⚠️ These timelines are estimates and may vary depending on courier operations, weather conditions, public holidays, or other unforeseen circumstances.
Faster Delivery Options
Delhi NCR
Customers in Delhi NCR can opt for delivery through our local delivery service provider for faster dispatch. Same day or next day delivery.
Other Metro Cities
For customers in other metro cities, we will check availability of expedited shipping via DTDC Premium and arrange it where serviceable.
Fulfilment of Faster Delivery Requests
Fulfilment of such requests is subject to the following:
- Approval by our team on a case-by-case basis.
- Available only for prepaid orders.
- Dependent on several factors, including but not limited to product availability, serviceability, and courier capacity.
- Payment of the applicable shipping charges by the customer.
Request Faster Delivery
Customers who wish to request faster delivery can reach out to our customer support team via:
Terms
- Shipping charges for faster delivery are to be borne by the customer.
- Any return or exchange on such orders will be governed by our standard store return/exchange policy, same as regular orders.
- Shipping fees are non-refundable under any circumstances, including in cases of return, exchange, or cancellation.
- The brand is not liable for any damage, delay, or loss caused during transit by these third-party delivery/courier partners.
Shipping Charges
- Free standard shipping is available on eligible orders across India unless otherwise mentioned during checkout.
- Any additional shipping charges (if applicable) will be clearly displayed before payment.
Order Tracking
As soon as your order is dispatched, you'll receive your tracking details via Email, SMS, or WhatsApp (where available), allowing you to monitor your shipment in real time.
Address Verification
To ensure successful delivery, please provide:
- Full and accurate delivery address
- Correct landmark (if applicable)
- Valid mobile number
- Correct PIN code
Carla Braga may contact you to verify your shipping details before dispatch if any information appears incomplete or incorrect.
⚠️ Orders may be placed on hold until verification is successfully completed.
Multiple Shipments
If your order contains multiple products, they may be shipped separately depending on product availability or warehouse location.
There will be no additional shipping charges for split shipments initiated by Carla Braga.
Delivery Delays
While we strive to deliver every order within the estimated timeline, delays may occasionally occur due to factors beyond our control, including but not limited to:
- Adverse weather conditions
- Public holidays
- Natural disasters
- Government restrictions
- Courier network disruptions
- High seasonal demand
- Political or civil disturbances
In such cases, we appreciate your patience and assure you that we will work closely with our logistics partners to deliver your order as quickly as possible.
Non-Serviceable Locations
If your delivery address falls outside the serviceable network of our courier partners, our Customer Support team will contact you to discuss the available options, which may include self-shipping arrangements or order cancellation with an appropriate resolution.
Important Information
- Delivery timelines begin after the order has been successfully dispatched, not from the date the order is placed.
- Once an order has been handed over to the courier partner, delivery is managed by the logistics provider. However, Carla Braga will continue to assist you in tracking and resolving any delivery-related concerns.
- Customers are requested to inspect the outer package at the time of delivery. If the package appears visibly damaged or tampered with, please notify the delivery partner immediately and contact our Customer Support team within 48 hours.
Unboxing Video — Highly Recommended
To help us investigate transit damage, missing items, or incorrect products quickly, we strongly recommend recording a continuous, uninterrupted unboxing video from the moment the sealed package is opened until the product is fully visible.
The video should clearly show:
- The unopened shipping package with the shipping label visible.
- All sides of the sealed package before opening.
- The package being opened in one continuous recording.
- The product and all items received inside the package.
Providing an unboxing video enables our Quality Assurance team to verify claims more efficiently and significantly speeds up the resolution process.
If an unboxing video is unavailable, Carla Braga may request additional photographs or other supporting evidence to assess the claim.
Claims will be reviewed on a case-by-case basis after verification.
Need Help?
If you have any questions, our Customer Experience team is always happy to assist.
- Email: support@carlabraga.in
- Response time: 24–48 business hours
- Call: +91-8299655184
- Monday to Friday between 11 AM and 6 PM