At Carla Braga, every order is carefully prepared to ensure your footwear reaches you in perfect condition. As soon as an order is successfully placed, it enters our fulfilment process. We therefore recommend reviewing your order details carefully before confirming your purchase.
📌 Policy Summary
- 📦 An order is considered confirmed once payment has been successfully received for prepaid orders or the order has been successfully placed using the available payment option.
- ✏️ Order modifications are possible only until your order has been picked and packed by our warehouse.
- ❌ Customers may request cancellation before the order enters the packing stage. Once an order has been picked, packed, or dispatched, cancellation is no longer possible.
- 💰 Approved prepaid cancellations before packing are refunded to the approved UPI ID or Bank Account in 5–7 business days, or may be converted into Carla Braga Store Credit if requested.
- ⚠️ Cancellation requests are subject to the current processing stage of the order and submitting a request does not automatically guarantee cancellation.
- 📞 Need Help? Call us on +91-8299655184 or write to us on support@carlabraga.in
📦 Order Confirmation
An order is considered confirmed once:
- Payment has been successfully received for prepaid orders; or
- The order has been successfully placed using the available payment option.
Once confirmed, you will receive an Order Confirmation via Email, SMS, or WhatsApp (where applicable).
🔍 Order Verification
To protect our customers and prevent fraudulent transactions, Carla Braga may verify certain orders before dispatch.
Verification may be required in cases including, but not limited to:
- Incomplete or incorrect shipping information.
- Incorrect or unreachable contact number.
- High-value orders.
- Multiple orders placed within a short period.
- Orders flagged by our payment security system.
- Deliveries to locations requiring additional verification.
Our Customer Support team may contact you to verify the order details.
⚠️ If verification cannot be completed within a reasonable time, we reserve the right to delay dispatch or cancel the order and provide an appropriate resolution.
✏️ Changes to Your Order
If you need to modify your order, such as:
- Delivery address
- Contact number
- Shoe size
- Product variant or colour
- Quantity
Please contact our Customer Support team immediately after placing your order:
📧 Email: support@carlabraga.in
📞 Call: +91-8299655184
🕐 Monday to Friday between 11 AM and 6 PM
We will make every reasonable effort to accommodate your request.
⚠️ Modifications are only possible until your order has been picked and packed by our warehouse. Once packing has begun, or the shipment has been handed over to our logistics partner, no further changes can be made.
❌ Order Cancellation by Customer
Before Packing
Customers may request cancellation before the order enters the packing stage.
If the cancellation request is received and approved before packing:
💳 Prepaid Orders
The full order value will be refunded to the approved UPI ID or Bank Account in 5–7 business days.
Alternatively, if requested by the customer, the amount may be converted into Carla Braga Store Credit settled instantly with 24 hours of confirmation.
💵 Cash on Delivery Orders
The order will be cancelled without any additional charges.
🚚 After Packing or Dispatch
Once an order has been picked, packed, or dispatched from our warehouse, cancellation will no longer be possible, as the fulfilment process has already been completed.
If you no longer wish to keep the product after delivery, you may initiate a return or exchange in accordance with our Return & Exchange Policy.
🚫 Cancellation by Carla Braga
Although uncommon, Carla Braga reserves the right to cancel an order under certain circumstances, including but not limited to:
- Product becoming unavailable due to inventory discrepancies.
- Pricing or technical errors on the website.
- Failed payment authorization.
- Orders suspected to be fraudulent or unauthorized.
- Failure to complete order verification.
- Delivery to locations that are not serviceable by our logistics partners.
- Circumstances beyond our reasonable control that prevent fulfilment.
In such cases, customers will be notified at the earliest opportunity within a reasonable time period.
Any prepaid amount received will be refunded to the original payment method.
🎉 Promotional, Limited Edition & Sale Orders
Certain promotional campaigns, limited edition launches, clearance sales, or special collections may be subject to different cancellation terms.
Where applicable, these conditions will be clearly communicated on the respective product page or during checkout.
📌 Important Information
- Cancellation requests are processed only during our business hours.
- Submitting a cancellation request does not automatically guarantee cancellation. Approval depends on the current processing stage of the order.
- Once your cancellation request has been approved, you will receive a confirmation via Email or WhatsApp.
- Refunds for approved prepaid order cancellations are generally processed within 5–7 business days, although the final credit timeline depends on your bank or payment provider.
- Carla Braga reserves the right to refuse cancellation requests that are received after the order has entered the packing or dispatch stage.
📞 Need Help?
If you have any questions, our Customer Experience team is always happy to assist.
📧 support@carlabraga.in
⏰ Response time: 24–48 business hours
📞 Call: +91-8299655184
🕐 Monday to Friday between 11 AM and 6 PM